We hope you love the items you purchased from Earth & Beauty as much as we do. If for any reason you are not satisfied with your purchase, you may return full-price and certain discounted item(s) within 21 days of receipt for a refund to the original form of payment, minus shipping charges ($7 flat rate from the continental United States). Purchases made with a gift certificate will be refunded with an online store credit. Final sale items may not be returned or exchanged, and these will be clearly noted on the product detail page.
Items must be returned in original condition (unworn, unwashed, and unaltered) with tags attached, preferably in their original packaging. Items that do not meet these criteria may not be accepted for returns. We are unable to issue return shipping labels outside of the 48 continguous states at this time.
To initiate a return, please e-mail firstname.lastname@example.org with your name, e-mail and Order ID# to expedite the returns process.
If you would like to exchange an item, contact customer care at email@example.com to receive a one-time free shipping code. We recommend you use that free shipping code to place a new order for the item you want before returning your original purchase to ensure availability in your size. Once we receive your return, we will process a refund of the returned item. We are not able to hold merchandise for customers.
Need more help? Please feel free to contact us at firstname.lastname@example.org with any additional questions.